Privacy Policy
Your privacy matters to us. Here's how we handle your information at marzentolva.
At marzentolva, we're committed to protecting your personal information and being transparent about how we collect, use, and share it. This privacy policy applies to all users of our financial modeling education services operating throughout Australia.
We follow the Australian Privacy Principles (APPs) outlined in the Privacy Act 1988 (Cth) and maintain compliance with all relevant Australian privacy legislation.
Information We Collect
We collect various types of information to provide and improve our educational services. The information we gather depends on how you interact with marzentolva.
Personal Information You Provide
When you engage with our services, you might share:
- Your full name, email address, and phone number when you register for programs or contact us
- Billing details and payment information when you enroll in courses
- Educational background and career information to help us tailor content
- Responses to surveys, feedback forms, or assessment submissions
- Communications you send to our support team or instructors
Information Collected Automatically
Our systems automatically gather certain technical data when you use our website:
- IP address, browser type, and device information
- Pages visited, time spent on our site, and navigation patterns
- Referring URLs and search terms used to find us
- Learning progress data and course completion metrics
- System interactions and feature usage statistics
How We Use Your Information
We use the information we collect for specific, legitimate purposes related to delivering quality financial modeling education. Every piece of data we gather serves a clear function.
| Purpose | Details |
|---|---|
| Service Delivery | Processing enrollments, providing course access, tracking your learning progress, and issuing certificates |
| Communication | Sending course updates, responding to inquiries, sharing relevant educational content, and providing support |
| Payment Processing | Managing transactions, issuing invoices, processing refunds, and maintaining financial records |
| Platform Improvement | Analyzing usage patterns, identifying technical issues, enhancing user experience, and developing new features |
| Legal Compliance | Meeting Australian regulatory requirements, protecting against fraud, and maintaining business records |
Sharing and Disclosure
We don't sell your personal information. That's not our business model. However, we do share certain data with trusted partners who help us run our educational platform.
Service Providers We Work With
- Payment processors who handle secure transaction processing
- Cloud hosting providers that store course materials and user data
- Email service platforms for course communications and updates
- Analytics tools that help us understand how students use our platform
- Customer support systems for managing inquiries and technical issues
Third-Party Protections
All third parties we engage are bound by strict confidentiality agreements. They can only use your information to provide specific services on our behalf and must maintain equivalent security standards to our own.
We conduct regular reviews of our service providers to ensure ongoing compliance with Australian privacy standards.
Your Privacy Rights
Under Australian privacy law, you have substantial control over your personal information. We've made it straightforward to exercise these rights.
Access Your Data
Request a copy of all personal information we hold about you at any time.
Correct Information
Update or fix any inaccurate or incomplete data in your profile.
Delete Your Account
Request permanent deletion of your personal information, subject to legal retention requirements.
Restrict Processing
Limit how we use your data in certain circumstances.
Data Portability
Receive your data in a structured, commonly used format.
Withdraw Consent
Opt out of marketing communications or other consent-based processing.
How to Exercise Your Rights
To make a request regarding your personal information, email us at support@marzentolva.com with your full name and the specific action you'd like us to take. We'll respond within 30 days.
If you're not satisfied with how we've handled your privacy concern, you can lodge a complaint with the Office of the Australian Information Commissioner (OAIC).
Data Security Measures
Protecting your information is something we take seriously. We've implemented multiple layers of security across our systems.
- All data transmitted between your device and our servers is encrypted using industry-standard TLS protocols
- Personal information is stored on secure servers located in Australian data centers with restricted physical access
- Payment details are processed through PCI-DSS compliant payment gateways and never stored on our servers
- Our staff access personal information only when necessary and are bound by confidentiality obligations
- We conduct regular security audits and vulnerability assessments
- Access controls and authentication measures prevent unauthorized entry to our systems
- We maintain incident response procedures to address potential data breaches promptly
While we implement robust security measures, no system is completely impervious to attacks. We'll notify you and relevant authorities if a data breach occurs that might affect your rights.
Data Retention and Deletion
We keep your information only as long as necessary to fulfill the purposes outlined in this policy or to meet legal obligations.
Active Enrollment Period
We retain all course data, communications, and learning progress throughout your active participation in our programs.
Seven Years Post-Completion
Financial records, certificates, and essential account information are maintained for seven years to comply with Australian tax and business record requirements.
After Retention Period
Once the retention period expires, we securely delete or anonymize your personal information unless you've requested earlier deletion.
Marketing Data
If you've opted in to marketing communications but haven't engaged with marzentolva for three years, we'll remove your details from our marketing lists.
Cookies and Tracking Technologies
Our website uses cookies and similar technologies to improve your experience and understand how people interact with our content.
Types of Cookies We Use
- Essential Cookies: Required for basic site functionality like maintaining your login session
- Performance Cookies: Help us understand which pages are most visited and how users navigate our site
- Functional Cookies: Remember your preferences and settings for a better experience
- Analytics Cookies: Provide insights into user behavior to help us improve our educational content
You can control cookie settings through your browser preferences. Disabling certain cookies might affect some site features. We don't use advertising cookies or share data with ad networks.
International Data Transfers
We primarily store and process data within Australia. However, some of our service providers operate globally, which means your information might be transferred to countries outside Australia.
When we transfer data internationally, we ensure adequate protections are in place through:
- Contracts that require overseas recipients to handle data according to Australian privacy standards
- Verification that recipient countries have substantially similar privacy laws
- Use of service providers certified under recognized international privacy frameworks
You won't typically need to consent to these transfers as they're necessary for providing our services, but you can contact us if you have specific concerns.
Children's Privacy
Our financial modeling programs are designed for adults. We don't knowingly collect personal information from anyone under 18 years of age without parental consent.
If you're under 18 and interested in our programs, please have a parent or guardian contact us to discuss enrollment options and provide necessary consent.
If we discover we've inadvertently collected information from a minor without proper consent, we'll delete it promptly.
Changes to This Policy
We review and update this privacy policy periodically to reflect changes in our practices, technology, or legal requirements. When we make significant changes, we'll notify you through:
- Email notifications to your registered address
- Prominent notices on our website
- In-platform messages when you log in
The "Last Updated" date at the top of this policy indicates when changes were most recently made. Continuing to use our services after updates means you accept the revised policy.
Questions About Your Privacy?
We're here to help. If you have concerns about how we handle your data or want to exercise your privacy rights:
Email: support@marzentolva.com
Phone: +61 423 413 075
Mail: marzentolva Privacy Officer, Bankstown Central, Shop 198 Level 2/1 North Terrace, Bankstown NSW 2200, Australia